Useful WordPress Plugins to Enhance Customer Support

WordPress professionals like theme and plugin authors, developers and other WordPress service providers constantly face the challenge of providing ample, quality after-sales support to their customers. It is a tricky area that even seasoned professionals need to constantly juggle. For those who are starting out new in the WordPress marketplace, it can be overwhelming to have a successful and highly-popular WordPress theme doing well as far as sales go because of the twin responsibility of providing high-volume customer support. Customer support can be the straw that breaks the camel’s back on any theme that sells like hotcakes which explains a lot of WordPress theme one-hit wonders. That’s why it is crucial to also include setting up a framework for addressing customer support during a WordPress theme’s development process and not be caught unprepared. Here are some useful tools and plugins to consider to address that need:

Live2support

Live2support is a leading live chat software with advanced features. Live2Support! Live Chat Software service is a simple plug and play hosted service and does not require any software installation or IT expertise.
You just need to place small code into your webpage to enable Live Support on your website. Live2Support’s flexibility and versatility allows you to tailor independent and separate chat windows for departments such as sales, product promotions, technical support, billing and customer service departments. Live2Support’s live support application generates detailed chat transcripts. This enables you to use these transcripts to conduct market research, develop customer profiles, train chat operators and evaluate chat operator performance.

WordPress Advanced Ticket System

WordPress Advanced Ticket System (WATS) is the ultimate ticketing system for all organizations looking at enhancing their customer relationship experience. This is a plugin that adds to WordPress the features of a complete ticket system: ticket numbering, ticket integration, ticket keys, ticket submission, ticket followup, ticket notification, et cetera. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority, product and type of each ticket.

wpsc Support Tickets

wpsc Support Tickets is an open source WordPress support ticket system for WordPress using jQuery. It is a plugin for WordPress that allows you to offer support tickets to your website visitors & customers. It is lightweight, open source, Ajax enabled, and easy to use and administrate.

FAQ and Knowledge Base Plugin

Add a powerful FAQ & Knowledge Base on your WordPress Blog or Website with this plugin from Casengo. Casengo’s Cloud-based, affordable social customer support software brings the human touch back into customer service. Regardless of channel type, it simplifies real-time conversation by presenting a unique Hybrid Messaging Timeline.

Live Chat Casengo

Add live chat to your blog or website quick and easy with Casengo, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email. Casengo’s cloud application for customer support blends the best of email and chat. It empowers web shops and other small businesses to more readily deliver the right answer at once.

Zendesk for WordPress

Zendesk for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Zendesk offers: easy-to-use self-service options with knowledge-base and community features, one-on-one support through any channel (website, phone, email, Twitter, Facebook, chat) and turns it into a ticket, a ticketing system built for speed (simplified support team workflow) with streamlined systems for managing support content, access to all the info you need all in one workspace, efficient group conversations, and last, but not the least, portability through mobile apps on all devices.

SabaiDiscuss Plugin – CodeCanyon

SabaiDiscuss is a premium questions and answers plugin for WordPress. The plugin features the ability for users to ask and answer questions similar to Stack Overflow or Yahoo Answers. SabaiDiscuss is an ideal tool not only for building a community driven question-and-answer website but also for building a discussion forum, a knowledge base, or even a helpdesk portal for WordPress.

Elegant Themes Has Over 160,000 Customers! Time To Join.


In a span of 6 months, Elegant Themes’ customer base grew from 120,000+ to over 160,000. That’s more or less a 30% jump and quite an achievement really. Something right must be happening and this is great news for the WordPress community. On a macro scale, this means that more websites are being powered by WordPress and are enjoying the variety of designs available in the WordPress marketplace as well as the robust functionalities of this ever improving content management system. On the micro level, more WordPress consumers, particularly Elegant Themes customers, are enjoying more quality WordPress themes at incredible bargain prices. If you are member of Elegant Themes this means that you are enjoying 80 (latest count) high quality WordPress themes for pennies!

If you are a WordPress professional and you’ve been scouting around the WordPress marketplace for quality themes, check out Elegant Themes and the great value you can get at a price for less than a cup of Caffe Americano. If you are simply a WordPress user, think of the many ways you can dress up your site (80 themes and counting) to fit your every mood.

What’s so great about Elegant Themes? Consistency. Through all the years that they have been in business, in the middle of ups and downs, redesigns, and all the normal and abnormal challenges all businesses face, Elegant Themes has been consistent. As far as quality of design, commitment to improve, and sensitivity to their customer base are concerned, Elegant Themes has been consistent. This communicates longevity and stability which are important to consumers, especially loyal ones.

When is the best time to join Elegant Themes? Now is the best time to take advantage of Elegant Themes’ current pricing scheme. The current price has remained the same since 2010 when it rose to the present $39 rate. As far as design quality is concerned, it is still one of the best WordPress deals on the web. For those of you who are on the fence or still contemplating whether to join or not, now is the best time to join. Why? A little birdy told us that this pricing scheme may change pretty soon. Maybe you can skip the Caffe Americano for now while this price scheme is still hot. Head on out and check Elegant Themes today.

Get 77 Premium Themes for $39

Wearable Technology and Its Impact on WordPress

Believe it or not, wearable technology has been around longer than you think. Think about all those old James Bond movies, the Mission Impossible series, or the Get Smart series. We all marveled at those nifty gadgets – pens that become bomb detonators, shoes that turn into phones, virtual reality or augmented reality gadgets, etc. The novelty of ordinary items turning into high tech gadgets that do more than what is expected of them is always a crowd drawer. And if they are all that they claim to be you’ll probably want one too.

But not all wearable technology survive the acid test of customer approval. In the past, some have, although a lot more turned out to be duds that have long faded away. Hence, the wary and lukewarm response to these types of products. That is until recently. Times are changing. Technology is way better than it ever was. People are more interested in wearable technology today more than ever. Companies are putting out wearable gadgets focusing on health and lifestyle, content, and even education.

Google Glass, Apple Watch, Pebble, OpenGo, etc. – Is Wearable Tech The New Frontier?

It’s daring. It’s risky. It’s experimental. But that’s what trailblazers are made of. You’ll never know if you don’t dare. Wearable tech is interesting but it’s still early stages. People are definitely interested but not necessarily buying, yet. However, if we are to consider the future of the “internet of things”, it’s just a matter of time before people get warmed up to it.

On Wearables — According to analysts at ABI Research, over the next five years businesses will integrate into their wellness plans more than 13 million wearable devices with embedded wireless connectivity. Wearable tech also ties into the rapidly evolving Internet of Things (IoT), which refers to a future world where all types of electronic devices link to each other via the Internet. Today, it’s estimated there are nearly 10 billion devices in the world connected to the Internet, a figure expected to triple to nearly 30 billion devices by 2020. The inherent versatility of Atmel’s microcontrollers and radio chips have made our silicon a favorite of Makers and engineers . Atmel is right in the middle of the wearable tech revolution, with a comprehensive portfolio of versatile microcontrollers (MCUs) that power a wide range of platforms and devices.

source: Atmel and the Internet of Things

Wearable WordPress?

Did you know that there are WordPress plugins that allow you to publish using Google Glass? True! Who would have thought that you could manage your content using a pair of glasses? But it does exist. You can actually take a picture or a video using Google Glass and upload it on your WordPress site straight away. Some notable Google Glass WordPress tools, apps, and plugins include:

  • wpForGlass is the first plugin that allows you to post to your WordPress blog from Google Glass.
  • Umano for Google Glass allows you to read your posts from your favorite sources to you. You can also get in touch with Umano to have your content included on Glass.

The recent release of the Apple Watch received mixed responses. Nevertheless, for a company like Apple to invest in such a product means that they will provide the support and infrastructure to make it succeed. How it will affect the way content providers and publishers (WordPress users included) deliver to their audiences remains to be seen. It is however, worth taking note of.

As in the early stages of Cloud Computing and everything being stored “above our heads”, so is wearable tech at this point. Developers need to be able to show consumers how they can integrate daily activities seamlessly using these wearable gadgets. The novelty is good for a while. It is, however, the long-term benefits of these gadgets that will determine whether it will once more get buried in the gadget graveyard.

Top Themes Featured on Theme Forest

Every week, Themeforest features promising WordPress themes that are worth noticing. Here are some of the latest themes that have been featured on Themeforest you need to see. Check these out.

Forgiven – A Powerful WordPress Theme for Churches

Forgiven Premium WordPress Theme is a powerful parallax enabled church theme that includes major features such as: Visual Composer plugin, Slider Revolution, Envira Gallery, the unique and exclusive Blur Slider, support for Church Theme Content, WooCommerce support, Page customizer, Gravity Forms and Contact Form 7 support, Sermon functionality, The Events Calendar and the Events Calendar Pro plugin integration and support, and so much more.

FlatAds – Classified AdsWordPress Theme

FlatAds Classified Ads WordPress Theme is a super flexible and fully responsive Premium Directory/Listing WordPress themebuilt with HTML5 and CSS3. FlatAds is compatible with WooCommerce 2.1, bbPress, and MailChimp for WP plugin. Other key features include custom fields for categories and subcategories, interactive Google maps Geolocation support, integrated PayPal payments support, and WPML (multilingual) support.

Faculty – Responsive Academic WordPress Theme

Faculty Responsive Academic WordPress Theme is a magazine or personal blog styled page that can be used to build personal or professional websites specifically for academic people. This simple and yet well structured responsive theme is especially designed as an online cv of professors and PHD students. Key features include publications management, option to present research, teaching and blog pages, and provision for downloadable CVs for interested visitors.

KLEO – Next level Premium WordPress Theme

KLEO – Next level Premium WordPress Theme is an extremely flexible, fully customizable BuddyPress and bbPress compatible WordPress multipurpose theme to help you create a community, a corporate portfolio, or a membership website. This membership ready theme allows you to create membership levels and restrict content based on member access quite easily. key features include: WPML and Translation Ready, WooCommerce Ready, Google Maps integration, Contact Form 7 compatible, among others.

Time Travel – Timeline WordPress Theme

Time Travel – Timeline WordPress Theme is an ultra modern next generation premium theme developed with cutting edge technology and design. The built-in voice control makes it both revolutionary and at the same time super intuitive to use. You can set up your own language to be used in the voice commands control, so it is as easy as possible for your visitors. The design of the site is a 3D time travel path, ideal for displaying chronology data, posts flow by date, history info or just any type of timeline content in a modern and futuristic way.

It is ideal as a blog, a portfolio site, a corporate site aiming to display the history of company or brand, an artist’s portfolio to display albums / films / books in a chronological way, an agency website to showreel projects and team by date, etc.

Hooray – Premium WordPress Blog Theme

Hooray Premium WordPress Blog Theme is one of the most colorful and user friendly personal blog themes. Key features include: easy to use powerful Admin Panel, full Arabic RTL support, social counter integration, translation and multi language ready, page templates, review and rating system, unlimited colors and sidebars, and so much more.

Moustachey: A Blog theme with extra gusto

Moustachey Premium WordPress Theme is a fun, quirky WordPress blog theme playing on the moustache design. Key features include: Author support, social share enabled, typekit web fonts integration, adobe edge web fonts integration, Google analytics support, Google API v3 integration, configurable donate/message block at the top of the page, localization support, and so much more.

Best WordPress Themes 2021

UPDATED April 12, 2021: 2021 is sure to be another great year for WordPress Theme development. Like the millions and millions of people using WordPress, we eagerly await the Themes and Plugins to be released this year, and you can …

What Features Do Most Commercial WordPress Themes Have in Common?

WordPress users enjoy many benefits not necessarily available in other content management systems. The plethora of high quality WordPress themes that users can choose from is more than enough to dress up any website. Whatever type of website you plan to put up, most likely, there is a WordPress theme for it. Here are some of the most common features present in some of the most popular WordPress themes in the market today.

A Great Slider

An effective theme must help create a steady following for your site. It must be able to captivate casual visitors and convert theme into followers that eventually become clients and customers. A slideshow is a great tool that can deliver quick, dramatic visual impact combining the use of images with taglines, spiels, or memes to hook visitor interest. This billboard-like effect gives casual visitors something to spark their curiosity and encourage them to examine and explore your site further. The short attention span this generation has, a slider is an indispensable feature for any website. Popular plugins like Slider Revolution, Layer Slider, Nivo Slider, and Flexslider make the job a whole lot easier.

Parallax and Animation

Once you’ve gotten the attention of visitors, the challenge shifts towards keeping their interest. Perhaps you’ve attended lectures were you came in with excitement about what you could learn only to be disappointed by a boring, uncharismatic instructor whose droning voice put you to sleep. This is analogous to going through great content in boring or even hard to read content. This actually narrows your followers to those who are actually already sold to your content. If your goal is to convert more people to your product or service, the presentation of your content has to facilitate easy reading and assimilation of information. Corporate presentations are often more effective when stats are represented as animated charts and bullets. These actually help executives focus on the items that need to be considered. Having animated bullets and content sections also give focus on items you want your visitors to remember.

Flexible Layout with Drag and Drop Capability

Presenting your content is important in developing your following. While animation helps your audience focus on key points of your content, a sound content structure is still required for visitors to make sense of your site as a whole. Being able to piece together key points into a cohesive body of knowledge will drive home a stronger message to your visitors that will keep them coming for more. To do this, your content has to be organized in such a way that visitors go through important sections in a natural, stress free manner. The natural flow of content will vary according to your audience. Recognizing this, themes that have been designed and devised to respond to the needs of various audiences will bring a higher conversion in terms of subscribers and followers. A lot of themes now include drag and drop page builder features allowing you to assemble your own pages from scratch. Some themes come with ready made layouts for almost any type of site which can be tweaked to meet specific audience needs. Most, if not all, of these themes have powerful options panels and shortcode generators for maximum customization flexibility.

Mobile Friendly

Mobile is a platform that cannot be ignored. Mobile gadgets are part of today’s lifestyle because of the convenience it provides its users. As such, theme designers and developers are forced to confront the peculiarities one encounters when using a mobile device. A theme has to be responsive. This means it has to be able to adjust to give the best possible display regardless of what device you use to browse your site. Theme pages need to have the capability to reorder and resize according to tablet and smartphone displays without sacrificing the beauty of the theme on desktop. In addition to this, special navigation menus for mobile devices must be able to facilitate the interface differences on these devices from desktop. Usually, the Bootstrap framework is a theme author’s go to option to ensure optimal performance on mobile platforms.

Good SEO

No matter how great your site is in terms of content or aesthetics, it must be found by your target audience. Great themes are coded in such away that is friendly to search engines to help land your site on the first few pages of search results. This is accomplished in a number of ways: meta and links, XML sitemaps, RSS Optimization, and Breadcrumb among others. There are numerous options to ensure your site is covered by good SEO measures. Clean code, SEO optimized images and videos, and installing reliable and tested SEO plugins like SEO by Yoast, etc. are some of the many SEO practices you can integrate on your site.

WordPress Slider Mania

Sliders are staples in websites nowadays. A homepage without a slideshow seems an oddity considering the media intensive content this generation craves for. For all the benefits sliders give website owners, there are indeed some sliders that really standout from the rest. Below is a listing of 5 of the most popular sliders available in the market today:

Slider Revolution

Considered the most popular plugin in the Envato marketplace, Slider Revolution is a slider definitely worth considering. This plugin features tons of unique transition effects, an image preloader, video embedding, autoplay that stops on user interaction and lots of easy to set options to create your own effects. This plugin is one of the few that offers full screen slideshows, it is also noted for enabling almost any type of content that can be put in a slideshow, and, it is quite popular for its responsive feature as well. The plugin also enables easy slider creation using Visual Builder. Using its animation builder, you can conveniently drag and drop captions, and, create your own custom animation easily. Slider Revolution also allows you to integrate SEO optimization measures on your slides thus further improving your page’s performance on search engines.

Royal Slider

This slider plugin was created especially for mobile devices. What makes Royal Slider standout is its affinity toward touch screen interfaces. Create your own custom slideshows and css3 banner rotators with images, videos or HTML content in slides, allow dynamic population of data from Flickr, Instagram, Featured posts and even WooCommerce products, display vertical or horizontal thumbnails with the plugin’s photo gallery. While it doesn’t have much of fancy transition effects, Royal does guarantee a stable, accessible, high performance slider experience on any device. RoyalSlider is tested on Mac, PC, iPad 2, iPhone 4, HTC Desire, Lumia 920, Surface, Blackberry PlayBook and even on Kindle Keyboard

Layer Slider

Layer slider is most noted for its use of cutting edge technology to give you more than 200 preset 2D and 3D slide transitions to give you the smoothest slideshow experience available. At the very heart of this slider is its layered design that enables you to have 3D like slideshows. Easy to use interfaces enable you to create your slideshows in a WYSIWYG manner which include live previews, drag and drop slider builder, etc. The plugin supports responsive layouts, multiple layouts and touch screen gestures to ensure that your slideshow experience is the same regardless of device. Layer slider is SEO friendly allowing you to build semantic markup with custom attributes that search engines can index easily.

Slider PRO

This fully responsive and mobile ready slider plugin in comes with 150+ options to help you set-up your very own slideshow. The plugin allows you to dynamically load content from your content. Slider PRO also enables you to add animated or static layers into your slideshows to create 3D like slides. The plugin uses a user friendly media loader to enable easy population of content into your slideshows. Slider PRO offers 100+ transition effects which can be optimized into hundreds of possible variations.

Touch Carousel

This slider plugin was created with mobile devices in mind. Touch carousel enables touch navigation on iOS, Android and Blackberry devices. Over 20 settings are available to control speed, layout and slideshow. Touch carousel allows you to slide any post type including WooCommerce and Jigoshop content. You can select content based on taxonomy, popularity or date.

5 Most Popular Page Builder Plugins Roundup

Drag and drop customizations via Page Builder plugins are quite popular because of the ease it provides in creating multiple layout configurations without messing with code. There are several page builders available in the WordPress market today. Here are some of the most popular ones:

Visual Composer

Visual Composer is #1 Best Selling drag and drop frontend and backend page builder with 70k+ websites already powered. This plugin offers drag and drop page building with an intuitive user interface. What makes Visual Composer convenient is its front end page building capabilities. Visual Composer allows you to choose from 40+ different page elements or use custom shortcodes. The plugin also allows you to design your pages in a responsive way. The developers offer lifetime updates free of charge and has lots of tutorials available to help you use the plugin. The capabilities of Visual Composer may also be extended with premium add ons like Templatera or Easy Tables. You will be able to take full control over your WordPress site, build any layout you can imagine with no programming knowledge required.

Live Composer

Live Composer is a front-end WordPress page builder plugin with 28+ modules packed with functionality and styling options that allow countless variations to be made easily and without any coding. Live Composer offers front end drag and drop page building capabilities to your themes. It is designed to turn any theme into a feature packed beast. Live Composer comes with 28+ modules with easy customize options for each. Each module can be adjusted for device specific options making sure your pages look great on tablets, smartphones and desktops/laptops. You also have the option to create your own modules for specific functionality. Live Composer comes with special post types like Projects, Galleries, Downloads, Testimonials, Staff and Partners and transferring what you do on one page to another is easy with Live Composer’s Templates system.

Awesome Builder

Awesome Builder is a WordPress Drag & Drop Page Builder and shortcodes generator that offers the best solution you need to build a modern web page in the easiest way ever. This plugin widgetizes your pages allowing you to drag and drop your widgets into any section of the page. No need to create new modules. You can use existing widgets on your website. You can also use 25+ widgets included with the plugin but it will work with any widget you have. The plugin also enables a responsive layout for your pages. Awesome builder supports animation for each widget you add. Awesome Builder supports full width, background color image and video support.

Parallax One Page Builder

Parallax One Page Builder enables you to create your own one page website in just a few minutes. With this plugin you can create unlimited landing page with more features options and unlimited sections each with parallax effects as you enable. The plugin also comes with gallery and portfolio capabilities included. The first section gives you 7 slide gallery you can use with images, color or YouTube video. Each section there after can have an image, color or YouTube video as background. Plugin employs custom SEO for improving your sites web search results.

Drag and Drop Shortcodes

Drag and Drop Shortcodes is a great WP plugin with intuitive drag&drop interface and lot of elements to choose from, like: Accordions, Stats Counter, Knobs, Alert Boxes, Animation Box, Price Boxes, Progress Bar, QR Code, Service Boxes, Tabs, Team Member, Map, PayPal Buttons, Member Only Content, Tooltip, YouTube, Vimeo and self hosted HTML5 video. Drag and Drop shortcodes offer convenient page building capabilities using a highly intuitive backend interface. The plugin comes with a lot of page elements including Video, Stats Counters, Progress Charts, etc. Draggable sections and column allows you to present content as you see fit. Animation options, parallax and video backgrounds help you enliven your content even on the most boring default themes. What makes this plugin even more special is that it allows you to create your own modules with shortcodes.

WordPress 3.9 – Jimmy Smith

If you haven’t updated your WordPress version yet, now would be the perfect time to do so. WordPress has just released WordPress 3.9 and as it has been tradition, this release was named after another music legend, jazz organist Jimmy Smith.

As was posted in a previous article, WP 3.9 includes many refinements that will improve the multimedia experience of both site owner and site visitors. Check out the features below:

WordPress 3.9 Key Features

Improved visual editing

The updated visual editor has improved speed, accessibility, and mobile support. You can paste into the visual editor from your word processor without wasting time to clean up messy styling.

Edit images easily

With quicker access to crop and rotation tools, it’s now much easier to edit your images while editing posts. You can also scale images directly in the editor to find just the right fit.

Drag and drop your images

Uploading your images is easier than ever. Just grab them from your desktop and drop them in the editor.

Gallery previews

Galleries display a beautiful grid of images right in the editor, just like they do in your published post.

Do more with audio and video

Images have galleries; They’ve added simple audio and video playlists, so you can showcase your music and clips.

Live widget and header previews

Add, edit, and rearrange your site’s widgets right in the theme customizer. Preview your changes live and only save them when you’re ready. The improved header image tool also lets you upload, crop, and manage headers while customizing your theme.

Stunning new theme browser

WordPress 3.9 comes with the beautiful new theme browser – Twenty Fourteen.

(source: WordPress.org News)

WordPress 3.9 is available for download or update in your WordPress dashboard.
ETA: WordPress 3.9.1 update is now available